EVENT SCHEDULE
PRE-EVENT: MONDAY, AUGUST 21
4:00PM - 5:00PM
Virtual Orientation*
*Eastern Daylight Time
Sponsored by Accor
SUNDAY, AUGUST 27
ALL DAY Arrivals
3:00PM - 5:00PM Attendee Registration
Located in the Hyatt Zilara Lobby
5:00PM - 6:00PM Site Inspection (Advisors Only)
Meet in Hyatt Zilara Lobby
6:30PM - 8:30PM Opening Reception: Tropic like it’s Hot
Located on the Hyatt Ziva Ballroom Terrace
Step into a vibrant tropical oasis and experience the epitome of summer celebrations with our sensational tropical theme party. This summertime theme combines your favorite vacation destinations with vibrant decor, entertainment, and of course food and drinks to match. Bright colors, floral prints, enamel jewelry, and straw bags are some of the signature pieces you’ll want to complete your look. Join us for a night of unforgettable memories as we combine the laid-back and upbeat vibe of the tropics with the joyous spirit of summertime.
Sponsored by Playa Hotels & Resorts
MONDAY, AUGUST 28
8:00AM - 8:40AM Breakfast on own
9:00AM - 10:30AM Opening General Session
Located in the Hyatt Ziva Ballroom
Welcome to Future Leaders!
Presented by Emma Weissmann, Managing Editor, TravelAge West
Welcome from our Hosts
Host Hotel - Playa Hotels & Resorts
Presented by Jermaine Humphrey, Director of Sales, Playa Hotels & Resorts
Host Destination - Jamaica Tourism Board
Transportation Provider - Island Routes
Pitch Perfect
In this Shark Tank-style session, suppliers will be challenged by our Future Leaders Guides to win their business. They will each deliver client scenarios and you will “pitch” to win their business. The goal is for our suppliers to hear who their clients are, what kinds of products they are seeking and help the entire audience of travel advisors to understand how your product can satisfy that customer’s desires.
10:45AM - 12:45PM Appointments - Group A
Located in the Hyatt Ziva Ballroom
10:45AM - 12:45PM Workshop - Group B
Located in the Hyatt Ziva Ballroom
Hot or Not?
Love them or hate them, professional reviews and client referrals have tremendous power to grow a travel advisor’s business. In this workshop, advisors will learn how to open their rolodex and ask for glowing reviews and referrals. We will also strategize on how to repurpose client praise into meaningful content for social media and more. That’s hot.
Presented by Jenn Lee, VP of Sales and Marketing, Travel Planners International
12:45PM - 2:15PM Lunch on own
2:15PM - 2:45PM General Session - Afternoon Recharge
Located in the Hyatt Ziva Ballroom
Mid-Afternoon Stretch
Led by Cat Shaw, 200HR RYT; Marketing Director, Northstar Travel Group
Afternoon Spotlight, sponsored by Travel Planners International: Tipping Point Influence - YOU!
Once again, the agency/advisor side of the industry is at a tipping point. While we revel in our recent success and surge of “revenge” travel, the bold moves advisors avoid, ego driven decisions made and agency policies crafted based on dangerous assumptions all could derail the next generation—which is YOU! Jenn Lee will share insights of what she is seeing at the executive level and what role you play in influencing the tipping point.
Presented by Jenn Lee, VP of Sales and Marketing, Travel Planners International
A Word from Tourism Cares
3:00PM - 5:00pm Appointments - Group A
Located in the Hyatt Ziva Ballroom
3:00PM - 5:00pm Workshop - Group B
Located in the Hyatt Ziva Ballroom
Choose Your Own Adventure
In Future Leaders’ version of musical chairs, we let our advisors workshop the topics that matter to them most. Advisors will get to join one of several small group discussions on the hottest topics affecting entrepreneurial advisors, from communicating a fee structure to setting boundaries against burnout. Topics include: Making the Most of FAMs, Branding 201: Social Media and Marketing, Setting Boundaries With Clients, To Fee or Not to Fee?, Streamline Your Workflow, and Expanding Your Business.
Presented by the Future Leaders Guides
6:00PM Dinner Reception
Please meet in the Hyatt Ziva Lobby at 6pm to board shuttles for The Three Palms for dinner!
Sponsored by Jamaica Tourist Board
TUESDAY, AUGUST 29
7:00AM - 7:45AM Yoga
Located on the Ocean Gazebo and Deck
Start the day with a vinyasa style yoga flow where we’ll warm up the body, relax the mind, and nourish the soul. This 45-minute class is adaptable to all and no yoga experience is needed!
Yoga led by Catherine Brask, 200HR RYT; Marketing Director, Northstar Travel Group
8:00AM - 8:40AM Breakfast on own
9:00AM - 10:30AM Opening General Session
Located in the Hyatt Ziva Ballroom
Morning Spotlight, sponsored by Virgin Voyages
It’s All About the Money, Honey
In this signature Future Leaders panel discussion, advisors and suppliers will spill on the secrets of partnership that can totally transform an advisors’ business. We’ll go over the steps to finding your perfect supplier partner and how they can help you grow your business to six figures.
Morning Spotlight, sponsored by Globus family of brands
Tired of your hard work not being reflected in the size of your commission check? Looking for new ways to show your clients the world? Learn more about what has become one of the fastest growing trends in travel– river cruising - and test your knowledge in this interactive session with Avalon Waterways (a Globus family brand)!
Presented by Shannon Burke-Banks, Senior Account Manager, National Accounts, Globus family of brands
10:45AM - 12:45PM Appointments - Group B
Located in the Hyatt Ziva Ballroom
10:45AM - 12:45PM Workshop - Group A
Located in the Hyatt Ziva Ballroom
Hot or Not?
Love them or hate them, professional reviews and client referrals have tremendous power to grow a travel advisor’s business. In this workshop, advisors will learn how to open their rolodex and ask for glowing reviews and referrals. We will also strategize on how to repurpose client praise into meaningful content for social media and more. That’s hot.
Presented by Jenn Lee, VP of Sales and Marketing, Travel Planners International
12:45PM - 2:15PM Lunch on own
2:15PM - 2:45PM General Session - Afternoon Recharge
Located in the Hyatt Ziva Ballroom
Afternoon Spotlight, sponsored by Gifted Travel Network - Leadership Lessons Learned in My Twenties
As her 20s are quickly dwindling, Caroline will share her top 10 leadership lessons. Get ready to be inspired, empowered, and equipped with invaluable takeaways that can drive personal and professional growth… Or at the very least, have a little fun!
Presented by Caroline Hollar, Director of Marketing, Gifted Travel Network
3:00PM - 5:00pm Appointments - Group B
Located in the Hyatt Ziva Ballroom
3:00PM - 5:00pm Workshop - Group A
Located in the Hyatt Ziva Ballroom
Choose Your Own Adventure
In Future Leaders’ version of musical chairs, we let our advisors workshop the topics that matter to them most. Advisors will get to join one of several small group discussions on the hottest topics affecting entrepreneurial advisors, from communicating a fee structure to setting boundaries against burnout. Topics include: Making the Most of FAMs, Branding 201: Social Media and Marketing, Setting Boundaries With Clients, To Fee or Not to Fee?, Streamline Your Workflow, and Expanding Your Business.
Presented by the Future Leaders Guides
6:00PM Dinner
WEDNESDAY, AUGUST 30
7:00AM - 7:30AM Breakfast on own
7:30AM - 9:30AM General Session
Located in the Hyatt Ziva Ballroom. We will have some light breakfast outside of the general session room due to the early start.
Morning Spotlight, sponsored by Visit Jordan
Think Tank: AI Wrote This (Not Really), sponsored by Ensemble Travel
Generative AI (artificial intelligence) has been all the rage as of late, thanks to advances in products such as OpenAI’s ChatGPT and Google’s Bard. Some say AI is a threat to the travel advisor, while others say that AI will help advisors work better and smarter. So, what’s the truth?
Morning Spotlight, sponsored by Alaska - Visit Anchorage
9:30AM - 4:00PM Group Activity
Reggae Catamaran and Snorkeling Cruise Montego Bay
Set sail and take in the views of Montego Bay’s coastline from the best seat in the house aboard the Reggae Catamaran Cruise in Montego Bay. Take the plunge as you snorkel by a nearby reef filled with exotic marine life. After snorkeling, the bar will open and the music turns up! Indulge in delectable appetizers and unlimited exotic cocktails while enjoying the best panoramic views you’ll ever set your eyes on. Our final stop, is packed with loads of excitement! We’ll head over to the world-famous Jimmy Buffett’s Margaritaville where the fun continues. Bounce on water trampolines and splash into the Caribbean Sea as you go down the 120 ft. waterside. There’s nothing quite like this ‘club on water’ to feel the pulse of the island and see the wonders of the Caribbean.
Please come to the general session ready for the activity and bring the following. We will have towels for everyone.
Camera/Water Camera
Sunscreen
Swimsuit
Cash
7:30PM Dinner Reception: 90s Nostalgia Night
Located at the Adult-Only Beach
If you can't travel through time, a 90s-themed party is the next best thing. This year, our 90s pop culture theme party will transport you back to the incredible memories that pre-date the Y2K scare! The 90s brought us numerous iconic styles, including plaid, overalls, chokers, JNCO jeans, and light-up sneakers. Girls couldn't leave the house without a scrunchie in their hair, while boys rocked either a starter cap or jacket paired with baggy jeans. If that wasn't your style, you could always opt for a pair of Doc Martens, a flannel shirt, and cargo pants. Fanny packs served as wallets and purses, and the cell phone or pager was a 'must-have' accessory.
Sponsored by Playa Hotels & Resorts
